Support Tickets Management :
1) Handling User Support Escalated calls from Users and
2) Coordination with various vendor for any outage related incidents.
3)Preparing the pending list of tickets and preparing the RCA list
4) Preparing the weekly and Monthly tickets report.
5) Coordinating with various department for approval mechanism
6)Adherence to IT policys Training
7).Should provide the trainings to new dealers, In house members and finding the training needs based on tickets, refresher trainings
8)Preparing the training materials
9)Preparing training calendar
10) Remote trainings and easy solutions
Salary: Not Disclosed by Recruiter
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: IT Software - ERP, CRM
Role Category: Admin/Maintenance/Security/Datawarehousing
Employment Type: Permanent Job, Full Time